Safelite Referral CSR Practice Test

These questions are part of the practice quiz. Start practicing

• How does the rear view mirror attach to your windshield?
• Which SV2 control completes the task and emails the insured and shop?
• Which of the following is NOT listed among the top 5 Advanced Safety Systems?
• Which items are among the most important safety features in a vehicle?
• What is the geographic context mentioned in the material?
• What is a safety feature of tempered glass?
• What are the four elements of the BIG 4 when answering a call?
• What does ITAC stand for?
• What is the fastest way to search in Safelite University?
• Which status would you select when waiting to be connected to an inbound caller?
• Which transfer type is typically used during busy seasons to directly move a caller?
• Which control on SV2 is used to document emailing the insured and shop?
• The T band on top of the windshield refers to which shading level?
• Which glass is located on rear hinged doors, on the passenger side of the van?
• Which document should you consult for general client questions not tied to a specific account?
• Under ITAC scripting, when is the cash quote offered?
• What describes the insured or policy holder?
• What control should you press to locate an existing claim in the system?
• Which of the following is a tint color?
• Which section contains the number used to transfer the caller to the insurance company?
• Which of the following is NOT a type of Comprehensive Coverage?
• Which description best matches the Multi Loss concept?
• Which scenario best illustrates a failed repair?
• Who do we transfer to if a customer has a warranty issue?
• What kind of deductible will you see when there is no comprehensive coverage?
• Which of the following is a type of Collision Coverage?
• Which of the following is a 3/4 Ton Truck model?
• Where should a CSR look up reimbursement procedures?
• Safelite repairs up to how many chips before a replacement is needed?
• ITAC is also known as what in common terminology?
• Which question serves as the repair qualifier?
• On SV2, which control allows you to locate existing claims?
• On SV2, which action should be taken to trigger the email to insured and shop?
• Which ton classification includes models such as F350?
• Which of the following is NOT listed as a tint color?
• What is a claimant?
• What is a Referral Number?
• What color is error message on SV2?
• Which glass is located on the rear door of a van and can be on either side?
• What does an inspection represent in the process?
• How can you test for your shade/tint?
• What do you press if you need to make edits to a claim?
• What is the device that attaches the rear view mirror to the windshield called?
• What is the fine silver or black line in the glass called?
• When do we NOT read Features and Benefits?
• Which action is described for existing claim lookup in the system?
• Which status indicates you are waiting for or receiving an inbound call?
• Which cab type has two full-size doors and two smaller doors with exterior handles?
• Which entity is defined as the only acceptable shop type for certain work in Massachusetts?
• Where are static recalibrations performed?
• If a vehicle is used only for personal purposes, which policy applies?
• Which scenario is covered by Comprehensive Coverage?
• Extended body with room for another seat or storage space describes which cab type?
• Which is NOT a type of recalibration?
• Which piece of glass is the final piece on the side of the vehicle attached to the body?
• Which type of glass is defined as 'all glass other than windshield'?
• Which status indicates a non-work-related absence?
• Which conditions must be met for state law to apply to a policy?
• What color is helpful information on SV2?
• Which items are included in the verification list before continuing with a claim?
• Which policy is created for a company leasing a vehicle from a Fleet Administrator?
• Which glass is on the driver side of the van, located behind the driver door glass?
• What color is scripting on SV2?
• What do we have to verify when it comes to duplicate claims?
• Which glass is located on the body of the vehicle between the passenger door and the quarter glass in a 2-door SUV?
• Econoline models E150 and E350 are also known as which of the following?
• Which entity handles motorhome replacements?
• How do we search for a shop other than Safelite?
• What is the default status used when available?
• The windshield is defined as which of the following?
• Where is Safelite University located?
• Where can you access memos that relate to a specific split?
• Which status should you use when experiencing IT issues?
• Separate button to turn on your rear defrost?
• Which policy is created for personal use?
• Which policy is created for business use?
• Deductible information may be shared only under which condition?
• Is a windshield repair considered a structural or cosmetic repair?
• Which document would you consult to understand how calls are evaluated?
• Which van glass is on the driver side behind the driver door glass?
• Which Cancel Code is described as not used often?
• Which term is defined as 'consists of a piece of vinyl sandwiched between two "lites" of glass'?
• Which state law guarantees the right to choose any shop?
• Under Florida State Law, which deductible is waived?
• The 1 Ton Truck corresponds to which models?
• What is the Classback number used for?
• In SV2, which feature would you use to locate a specific parent entity?
• What does Date of Loss refer to in an insurance claim?
• What does Subrogation mean in this context?
• Which statement is true about a Safelite/Belron Shop?
• What type of rearview mirror dims when there is a car behind you with the headlights on?
• Which color combination indicates helpful information and contrasts with error messages?
• Which glass on a vehicle is fixed and does not roll up and down?
• Minnesota State Law states what about damage and pressuring to choose a shop?
• What does OEM stand for?
• Which state requires authorization from the insured before work begins on all automotive repairs?
• 1/2 Ton Truck corresponds to which models?
• Which state law prohibits pressuring a customer to choose a shop?
• To whom is the deductible paid?
• Which statement best describes when reading Features and Benefits is appropriate?
• Which SV2 feature would you use to locate an existing claim?
• Which entity handles motorhome repairs?
• What are all windshields made of?
• Which resource would you use to locate all splits in the system?
• Which of the following is listed as a tint color?
• What does Consult allow you to do during a call?
• Which of the following is NOT one of the top five Advanced Safety Systems?
• What is the Void Cancel Code used for?
• Which glass is in the rear door on the side of a van and can be on either the driver side or passenger side?
• Which statement best describes the Exit Referral Cancel Code?
• Kentucky/South Carolina State Law waives the deductible for what condition?
• In Massachusetts, who can perform the specified glass repair work?
• What shows first available appointment with Safelite?
• What will impact your scripting?
• O&A stands for which term in the referral process?
• Which status covers times when you are in coaching or team meetings?
• Which statement describes Tempered Glass?
• In the BIG 4, which element focuses on showing care and concern for the caller?
• What does OEE stand for?
• What is the darker shaded area in the middle of the windshield between the visors called?
• What color is needed information on SV2?
• How many types of phone numbers are identified in the Glossary?
• O&A is required for which type of shops?
• Which status is used for making outbound calls?
• If you are temporarily unavailable due to personal matters, which status should you choose?
• If the insured has a shop in mind, what do we press and do we still read Features and Benefits?
• How are Glass FAQs organized?
• Who creates the referral number?
• Which document lists internal and external phone numbers?
• What is the purpose of the SV2 checkbox according to Safelite procedures?
• What kind of deductible will you see when coverage is pending?
• Regarding Date of Loss, which statement is true?
• Which state law requires customer authorization before work begins and mentions CCPA?
• A company leases a vehicle from a Fleet Administrator. Which policy applies?
• My Referrals on SV2 shows your previously reported claims.
• Which statement describes a Mini Van?
• Which statement best describes Laminated Glass?
• How are reimbursements determined?
• What is the best way to look up an existing claim?
• Which truck configuration has 4 full-size doors with handles on the outside?
• What is the purpose of the QMS section?
• What does Additional Damage refer to?
• When is it permissible to disclose deductible information to the customer?
• A company uses a vehicle under a fleet management program. Which policy applies?
• Which status is used for paid breaks?
• What material does Safelite use to repair windshields?
• California State Law requires what before any work begins, with additional scripting and CCPA considerations?
• What must the insured verify when doing a policy lookup?
• Vent Glass is defined as which of the following?
• Which status is used as the general presence when you are ready to take calls?
• Which truck type has no extra space behind the front seats?
• Safelite can repair up to how many chips before replacement is required?
• When should you have Safelite University open?
• Which area in MyPortal houses Safelite University's Referral learning content?
• Which resource would you use to find information for a specific account's glass details?
• How many models are listed for the Ford Transit?
• When does Comprehensive Coverage apply?
• Which resource would you consult to understand call standards and evaluation criteria?
• Which glass sometimes requires a 3 or 4 piece assembly and slides open?
• Which of the following best describes the Exit Referral Cancel Code?
• Under what condition is deductible information appropriate to disclose?
• How can the service location be changed?
• Which glass is typically the one that can move up and down?
• Which SV2 control initiates a new referral workflow?
• Before continuing onto the claim, what should you verify?
• What is the Split Memos section about?
• Which feature allows multiple participants on the line at the same time?
• Who creates the claim number?
• On SV2, which control will begin a new referral?
• When are State Laws read?
• Econoline is also known as which models?
• Which SV2 feature shows your previously reported claims?
• If a customer asks for deductible details, how should you respond according to the scripted process?
• When does Collision Coverage apply?
• Can a failed windshield repair be re-repaired?
• What is the function of Advanced Safety Systems?
• The 4 Wheel Drive designation maps to which series?
• Which of the following is not listed as a Ford Transit model?
• What is the purpose of recalibration after windshield replacement?
• Which strategy helps gather contact information efficiently?
• To assess window tint, which practical step is described?
• Who is the insured or policy holder?
• How many different types of phone numbers are listed in the Glossary?
• Which statement about recalibrations is true?
• The 3/4 Ton Truck corresponds to which models?
• Which van type has large capacity behind the driving compartment?
• What type of shop is authorized to perform the specified repair work?
• How is a provider added to the system?
• In the glossary, which of the following is NOT listed as a phone number type?
• What causes the glass stick to a film?
• Which statement best describes Safelite's Warranty?
• What is the primary use of the conference feature described in the material?
• Which document will show you how your calls are evaluated?
• Which document will you find descriptions of different features found in auto glass?
• What is an Affiliate Shop?
• Which transfer type moves the caller directly to the destination without notifying the receiving party?
• What is the cut out of the black paint band around the windshield that allows the VIN to be read from outside the vehicle called?
• Which statement describes a Cargo Van?
• What is the repair qualifier question?
• On SV2, which feature allows you to locate a specific parent?
• Which scenario is covered by Collision Coverage?
• Door Glass is defined as which of the following?
• Which piece of glass is opposite the windshield?
• Which option correctly identifies the VIN Notch placement among windshield features?
• If Safelite cannot perform a sunroof, which provider handles the work?
• Which statement about recalibrations is true?
• What are we required to repeat back to the caller?
• What technology uses optical mirrors and lamination to project the instrument panel readings onto the windshield?
• What is a failed repair?
• Which policy is written and insured by an insurance company?
• Which item is used to verify a duplicate claim?
• What is a Safelite/Belron Shop?
• Extended Cab Truck is also called Club, Bonus, or Super Cab.
• What best describes a Claim Number?
• Which button on SV2 should be used to email the insured and shop?
• Which status is used for training sessions?
• How many chips can Safelite repair before replacement is required?
• What do you hear before a call starts?
• Why is it important to click the appropriate check box at the side of the page in SV2?
• What does a Callback Cancel Code indicate?
• Which status is used during after-call processing?
• What is the Referral Reference Guide used for?
• Where can you see a list of all the Splits?
• What is a Non-Affiliate Shop?
• In ITAC scenarios, how long is the cash quote valid?
• When do we use assumptive language?
• If a repair is deemed failed, what is the required action?
• Which van is described as having been converted to accommodate passengers?
• Which status would you use to indicate being in a formal coaching or team session?
• Which statement best describes the benefits of windshield repair?
• The 2 Wheel Drive designation maps to which series?
• Which status is appropriate during after-sale tasks following a customer interaction?
• Which term refers to the piece of glass that is always the last glass on the side of the vehicle that is attached to the body?
• What do we use if there is more than one claim to file on the same policy during a phone call?
• Which truck configuration has two full-size doors with handles on outside and two smaller doors with handles on the outside?
• What resources can you access through Safelite University?