Under ITAC scripting, when is the cash quote offered?

Under ITAC scripting, when is the cash quote offered?

• A. When the deductible is higher than the cost of the glass, the referral CSR will offer cash quote valid for 5 days
• B. When the policy is renewed
• C. When the customer requests
• D. When the deductible is lower than the cost of the glass

Answer: (A)

The main idea is that a cash quote is used when paying cash is the more sensible option for the customer than filing an insurance claim. In this scripting, you offer a cash quote when the deductible on the policy is higher than the cost to replace the glass. That means using insurance would require the customer to pay a deductible that, in this case, would exceed or closely match the actual cash price of the glass, making a claim unattractive. Providing a cash quote gives the customer a fixed price to pay out of pocket, with the quote valid for five days to allow time to decide and schedule service. This approach isn’t triggered simply by policy renewal or by the customer asking, and it isn’t used when the deductible is lower than the glass cost, where the insurance route is typically more appropriate.

The main idea is that a cash quote is used when paying cash is the more sensible option for the customer than filing an insurance claim. In this scripting, you offer a cash quote when the deductible on the policy is higher than the cost to replace the glass. That means using insurance would require the customer to pay a deductible that, in this case, would exceed or closely match the actual cash price of the glass, making a claim unattractive. Providing a cash quote gives the customer a fixed price to pay out of pocket, with the quote valid for five days to allow time to decide and schedule service. This approach isn’t triggered simply by policy renewal or by the customer asking, and it isn’t used when the deductible is lower than the glass cost, where the insurance route is typically more appropriate.